Is OutletOps subscription-based?

Yes. Pricing is tailored per organization based on your outlets, region, and menu size — not a flat public rate. Get in touch and we'll put together a quote for your setup.

Does it support restaurants (waiter + kitchen)?

Yes. The Waiter View shows a live floor map, Table & Orders view, and allows waiters to take orders. The Kitchen Display shows live KOT tickets for kitchen staff.

Can I control staff access by role?

Absolutely. Every employee is assigned a role (Admin, Manager, Cashier, Waiter, Kitchen, Cleaner, etc.) and each role only has access to the modules it needs.

Can I manage multiple outlets from one account?

Yes. OutletOps is built for multi-outlet businesses. You can manage employees, POS, tasks, and reports across all outlets from a single admin dashboard.

All data is stored in a secured MongoDB cloud database. Access is protected by JWT-based authentication. Role-based permissions ensure data isolation between team members.

What happens if I switch plans?

You can upgrade or downgrade any time. Your data is fully preserved. Changes take effect from your next billing cycle.

Is OutletOps available in the UAE?

Yes. OutletOps is available for restaurants and retail outlets across the UAE including Dubai, Abu Dhabi, and Sharjah. Billing supports AED payments. Our team provides onboarding support for UAE businesses.

Does OutletOps support multiple currencies?

Yes. OutletOps supports INR for India-based operations and AED for UAE-based outlets. Currency is configured per outlet so multi-country businesses can manage each region independently.

LEGAL

Privacy Policy

Effective date: August 26, 2026 · Last reviewed: August 26, 2026

OutletOps (“OutletOps”, “we”, “us”) provides point-of-sale, staff management, and ordering software for restaurants, cafés, and retail outlets. This policy explains what personal data we collect, why, how it’s used and protected, and the rights you have over it — in line with India’s Digital Personal Data Protection Act, 2023(the “DPDP Act”) and the Digital Personal Data Protection Rules, 2025 made under it.

1. Who this policy covers

This policy applies across the OutletOps website, web application, and mobile app, and covers three groups of people differently:

Outlet Partners — the restaurants/outlets and their staff/admin users who sign up for and operate OutletOps. For this data, OutletOps is the Data Fiduciary under the DPDP Act.
End Customers— people who place an order through an Outlet Partner’s QR-code menu or in-store POS. For this data, the Outlet Partner is the Data Fiduciary(it’s their customer, their relationship) and OutletOps acts as a Data Processor operating the software on their behalf.
Website Visitors — anyone browsing outletops.com or submitting our contact form.

2. What we collect

From Outlet Partners (staff/admin accounts):

Business name, address, contact email and phone number
Staff names, roles, and login credentials
Employee HR records where the outlet uses those modules — attendance, leave requests, salary/advance records

From End Customers (ordering via QR menu or in-store):

Name and mobile number, provided at checkout
Order details — items, quantities, table/order type
Payment status and a transaction reference — see §3, we do not collect or store your card, UPI PIN, or bank details ourselves

From Website Visitors:

Name, email, phone number, and message — only if you submit our contact form
Standard web server logs (IP address, browser type, pages visited)

3. How payments are handled

When an Outlet Partner enables online payment collection, checkout is handled directly by our licensed payment gateway partners — currently Razorpay and PayTM. Card numbers, UPI PINs, and bank credentials go straight to that provider’s own secure checkout; OutletOps never receives, sees, or stores them. We store only the payment status and a transaction reference the provider returns, confirming whether an order was paid. Gateway credentials that an outlet configures are encrypted at rest before being stored.

4. Why we process this data

To operate ordering, billing, and payment collection for an outlet
To run staff scheduling, attendance, and payroll where those modules are used
To send order confirmations and updates (e.g. via WhatsApp, where an outlet enables it)
To respond to enquiries submitted through our website
To maintain records required under applicable tax and business law (e.g. GST invoicing)
To detect and prevent fraud or misuse of the platform
To improve the product based on aggregated, non-identifying usage patterns

5. Who we share data with

We do not sell personal data to anyone, for any reason. Data is shared only where necessary to run the service:

With the specific Outlet Partner you ordered from (for End Customer data)
With Razorpay / PayTM, solely to process a payment (§3)
With Meta’s WhatsApp Business platform, only if an outlet has enabled WhatsApp order updates
With our infrastructure providers, strictly to host and run the service — database hosting, application hosting, image storage, and transactional email delivery
Where required by law, court order, or a government authority

Some of these providers may process data on servers located outside India as part of how they operate globally. Where that happens, it’s solely to provide the service described above, not for any independent use of your data.

6. How long we keep it

We keep personal data only as long as it’s needed for the purpose it was collected for: account data for as long as an Outlet Partner’s account is active, order and transaction records for as long as applicable tax/business record-keeping law requires, and contact-form submissions until your enquiry is resolved plus a reasonable period after. When data is no longer needed, it is deleted or anonymized.

7. Security

All traffic to OutletOps is encrypted in transit (HTTPS). Sensitive stored values — including payment gateway credentials an outlet configures — are encrypted at rest. Access to customer and outlet data is restricted to what a given staff role actually needs. No method of storage or transmission is 100% secure, but we treat this as an ongoing responsibility, not a one-time checkbox.

8. Your rights as a Data Principal

Under the DPDP Act, you have the right to:

Access a summary of the personal data we hold about you and how it’s processed
Request correction or completion of inaccurate or incomplete data
Request erasure of your data, once it’s no longer needed for the purpose it was collected for
Withdraw consent at any time, as easily as you gave it — this doesn’t affect processing already carried out lawfully before withdrawal
Nominate another individual to exercise these rights on your behalf in the event of death or incapacity
Register a grievance, and escalate to the Data Protection Board of India if unsatisfied with our response

If you placed an order through an outlet’s QR menu, the fastest path is usually contacting that outlet directly, since they hold the primary relationship with you — but you’re welcome to contact us directly too, and we’ll route it appropriately.

9. How to reach us

To exercise any of the rights above, or with any question about this policy, contact our Grievance Officer:

OutletOps Privacy Team
Email: privacy@outletops.com

We aim to resolve every request within 90 days.

10. Children's data

OutletOps is built for use by adults operating or ordering from a restaurant/outlet, and the DPDP Act treats anyone under 18 as a child requiring verifiable parental consent before their data can be processed. We don’t knowingly collect data from children, and don’t currently run age-verification on the ordering flow. If a parent or guardian believes a child’s data has been collected through OutletOps, please contact us (§9) and we’ll delete it.

11. Changes to this policy

We may update this policy as the product, our providers, or applicable law changes. Material changes will be reflected here with an updated effective date; continued use of OutletOps after a change means you accept the updated policy.